Return FAQ's

My order was incorrect, or damaged in shipping. How do I get this fixed? 
Islandersoutfitter.com is always available to help with any errors regarding your received order. Please contact Customer Care at help@islandersoutfitter.com.


I received my item as a gift. How do I return/exchange it? 
Please start your return by emailing help@islandersoutfitter.com with the associated order number. 


My item was defective. What should I do?
Items are warranted defect free for a period of 30 days by IslandersOutfitter.com. After 30 days all warranty or defect claims should be handled directly with the manufacturer. Please contact us if the item(s) you ordered has a defect. 


Are shipping charges refunded for IslandersOutfitter.com returns?IslandersOutfitter.com does not refund shipping charges on returned orders.  This includes orders wherein the shipment was refused upon delivery or returned to sender.


Are there any return exceptions?
Please contact us for any return exceptions you may need. 


Can I cancel or change my order once the order has been placed?
Orders process within minutes of placement in the automated system. If you need to cancel or change your order after the order has been placed, please contact Customer Care as soon as possible. We will do everything we can to accommodate your request, however items that have already shipped cannot be cancelled and must be returned.


Will my refund be credited to the original payment method used on the purchase?
In most cases, your refund will automatically go back to the original form of payment used for the purchase. 


Why was my return declined by the return center?
If our return center has declined a return for any reason, the order will be shipped back to you and you’ll receive an email explaining the details of the declined return. The return center will send the order back to you via USPS and you should receive it within 10 business days.


A return may be declined for any of the following reasons:

  • Your return was outside the return window.
  • The item appears worn or used.
  • The footwear item was not returned with appropriate shoe box or the shoe box is damaged/used as a shipping container.
  • The item is a sale purchase and is ineligible for return.